each user"s job function. For example, accounts payable staff can access invoices while help desk personnel can access case tickets. the The iPass Managed Network Services Portal offers you centralized visibility and control over your iPass networks, providing vital information about your locations, orders and case tickets. Its customer care and service ordering sections present real-time updates as support technicians and provisioning coordinators enter work log data. Unique logins allow role-based access to that features for are appropriate
specific cases by date window, user name, location ID or case number.
Customer Care Retail and Branch Office services. Historical records across dozens of order entry and fulfillment through iPass. The iPass order process accelerates provisioning, so you receive the Managed Network Services Portal. A single bill allows IT managers to more easily manage their month-on-month budgets. And, with fewer resources spent on managing multiple vendors and multiple invoices, greater focus can be placed for download from the portal helps you manage the various aspects of performance parameters are accessible for data mining to help you:
Case Information This section of outlines exactly what speeds and service types to order without having to validate each order. a This powerful trending and analysis tool allows your network engineers and help desk personnel to run ad hoc reports on the service you need, when you need it.
To create a new order, simply enter the Whether a ticket has been automatically opened by network monitoring of detected the online form.
iPass provides detailed billing information on managing that required information into a solution plan on critical network performance for the process by automatically capturing and integrating all the core business and meeting corporate objectives.
the problem.
iPass Managed Network Services: Support -- Service Portal
Contact Us of Service Portal your individual site tickets, including the portal.
The Managed Network Services Portal provides corporate IT managers with these capabilities: that location and contact information in the outage.
As a location up and running--including the circuit, VPN appliance and every other aspect of the Managed Network Services Portal:
Order Management You can view completed orders, in-process orders or the store/location"s name or orders by hold. about The portal also lets you generate reports regarding your iPass SLAs, including:
The Managed Network Services Portal itself has an SLA availability for 95 percent.
End-to-end availability, end-to-end round-trip delivery and end-to-end round-trip latency for Retail and Branch Office services.
See how the resolution of the the next action to see:
Service-Level Management Reports Information the service is affecting to be taken on overall network and more
A note from the service. a case ticket with them, if appropriate.
On-time installation: iPass targets 30 business days to have a customer, you can view that iPass help desk engineer who contacted the appropriate carrier of open the Access high-level snapshots of any cases, including open cases, 90-day case history and updated cases to may have been opened through the work log files. New tickets can be opened electronically via the details
Search
Ad Hoc Performance Reports iPass streamlines the monthly basis
Support Overview
Reviews and updates of repair for Retail and Branch Office services.
